Historically, logistics was defined as the process of
moving and positioning inventory to meet customer
requirements at the lowest possible total landed cost. Over
the decades, logistics moved from a very narrow
preoccupation focused on transportation or inventory
management to a larger vision embracing not only cost but
also quality management and service provision. Large part
of the competitive advantage of an organization is due to
the quality of service and especially to the ability of
continuously improving and adapting this quality of service
to specific customers requirements.
Logisticians have an impossible, but feasible task to
design, optimize and permanently re-adjust a global utility
function. The function embraces the customers? major
interests, the functional enterprise?s components and all
the stakeholders. The Essentials of Logistics and
Management presents a broad spectrum of the knowledge
required for a logistician?s practice and for his
contribution to the company?s growth. The book is built
upon a conceptual framework in which all stakes and themes
of logistics should be analyzed in a systemic approach:
customer relationship management, interactive information
support, production optimization and process development,
vision, strategy and operations management as well as human
resources and resource allocation. All these aspects are
critical for the logistical strategy.
The purpose of The Essentials of Logistics and Management
is to bring the reader a methodology allowing him/her to
use the critical factors embedded in the design of the
strategy. The book combines both conceptual and practical
illustrations. Transversal vision and detailed case studies
highlight the main themes of modern logistics and daily
preoccupations of logisticians.
Contents
Introduction
Logistical strategy ? Globalization
Customer service
The structure and the operations of logistics
systems
Transport management as a key logistics issue
Logistics of international trade
Designing the supply chain
Marketing & purchasing management
Production systems
Operations research in logistics
Modelling and simulation in logistics
Workflow management for supply chains of services
Information technology for logistics
Forecast analysis and forecasting models
Financial elements
Logistics: processing and controlling
World-Class management
World-Class logistics
Managing human resources.
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